All scheduled services are reserved exclusively for each client, with dedicated time, travel, and personalized services. As such, all services are non-refundable once confirmed.

Prepaid service packages are non-refundable and designed to ensure continuity of wellness or comfort therapies.

We understand that needs may evolve. To best serve all clients, we kindly request a minimum of 24 hours notice for any cancellations or scheduling adjustments. Changes made with less than 24 hours notice will incur the full service fee. This policy allows us to uphold the highest standard of availability and service for every client entrusted to our service.

Travel time and logistical coordination are thoughtfully built into each appointment. Extended distances or last-minute modifications may result in additional fees, which will always be communicated with transparency.

ALL no-show appointments will be billed in full. For mobile appointments, if access to the client or residence is not available at the time of the scheduled visit and no prior notice has been given, the appointment will be considered a no-show and billed in full.

We deeply respect the unique and sensitive nature of hospice and elder care. In the event of sudden medical changes, hospitalization, or end-of-life transitions, exceptions may be granted at our discretion, always guided by compassion and dignity.